Privacy Policy
Last updated: 11 September 2026
Waija respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, create an account, use the Waija platform, contact our team or otherwise interact with our services.
1. About Waija
Waija provides B2B game aggregation and technology services to operators, platforms and game suppliers.
This Privacy Policy applies to personal information handled by [WAIJA LEGAL ENTITY NAME] (“Waija”, “we”, “our” or “us”).
For privacy-related questions, you can contact us at:
2. Information We Collect
Depending on how you interact with Waija, we may collect:
Account Information
Your name, business email address, company name, job title, contact details and account credentials.
Business Information
Information about your company, website, operating markets, licensing status and commercial relationship with Waija.
Billing Information
Billing contact details, transaction records, invoices, payment status and other information required to manage your account.
We generally do not store complete payment card details where payments are handled by external payment processors.
Technical Information
IP addresses, browser type, device information, login activity, API activity, system logs and other technical information generated when you use our website, dashboard or APIs.
Communications
Information you provide when contacting Waija through email, Telegram, support channels, forms or other communication methods.
3. Information Processed Through Our Platform
Waija provides technology infrastructure to business customers.
In some cases, our systems may process information relating to an operator's end users or players as part of providing game sessions, transactions, reporting or other platform functionality.
Where this happens, the operator generally determines why and how that information is processed, while Waija processes the information on the operator's behalf.
Where required, these activities may also be governed by a separate Data Processing Agreement (DPA).
Operators are responsible for ensuring they have the appropriate legal basis to provide personal information to Waija.
4. How We Use Information
We use personal information to:
- provide and operate the Waija platform;
- create and manage accounts;
- authenticate users and API access;
- process billing and payments;
- provide technical and customer support;
- monitor platform performance and reliability;
- detect fraud, abuse and security threats;
- improve our products and services;
- communicate important service updates;
- manage commercial relationships;
- comply with legal and regulatory requirements; and
- protect Waija, our customers and our partners.
We do not use personal information in ways that are unrelated to the purposes for which it was collected without an appropriate legal basis.
5. How We Share Information
We do not sell personal information.
We may share information with trusted third parties where reasonably necessary to operate Waija, including:
- cloud hosting and infrastructure providers;
- payment processors;
- analytics and monitoring providers;
- communication and customer support tools;
- professional advisers;
- security and fraud prevention providers;
- game providers and integration partners where necessary; and
- authorities where disclosure is legally required.
These parties may only receive the information necessary for their role and are expected to handle it appropriately.
6. Game Providers and Partners
Waija connects operators with independent game providers and technology partners.
Certain information may need to be exchanged between Waija, operators and providers to establish game sessions, process transactions, investigate technical issues or deliver other services.
Each independent provider may have its own privacy obligations and policies.
Waija is not responsible for how an independent third party processes information outside the services we provide.
7. Legal Basis for Processing
Where applicable privacy laws require a legal basis, we may process personal information because:
- it is necessary to perform a contract with you;
- it is necessary for our legitimate business interests;
- you have provided consent;
- we need to comply with a legal obligation; or
- it is necessary to protect the rights and security of Waija or others.
The applicable legal basis may depend on the information and the reason it is being processed.
8. Cookies and Analytics
Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website usage and improve the user experience.
Some cookies are necessary for the website to function.
Other cookies, such as analytics cookies, may be optional depending on applicable law.
More information is available in our Cookie Policy.
9. International Data Transfers
Waija works with customers, providers and technology partners across multiple countries.
As a result, personal information may be processed or stored outside the country where it was originally collected.
Where required, we use appropriate contractual, technical or organisational safeguards for international transfers of personal information.
10. Data Security
We use reasonable technical and organisational measures designed to protect personal information against:
- unauthorised access;
- accidental loss;
- misuse;
- alteration;
- disclosure; and
- destruction.
These measures may include access controls, authentication, encryption, monitoring and security logging.
However, no internet-based service can guarantee absolute security.
Customers are also responsible for protecting their own passwords, accounts and API credentials.
11. Data Retention
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- the nature of our relationship;
- contractual requirements;
- accounting and tax requirements;
- security and fraud prevention needs;
- legal obligations; and
- legitimate business requirements.
When information is no longer required, we may delete, anonymise or securely archive it as appropriate.
12. Your Privacy Rights
Depending on where you are located, you may have the right to:
- request access to your personal information;
- correct inaccurate information;
- request deletion of certain information;
- restrict certain processing;
- object to certain processing;
- request a portable copy of your information; or
- withdraw consent where processing is based on consent.
To make a request, contact:
We may need to verify your identity before completing certain requests.
Some information may need to be retained where required by law or necessary for legitimate business purposes.
13. Marketing Communications
We may occasionally send business contacts information about Waija products, services, providers or company updates.
You can opt out of marketing communications at any time by using the unsubscribe option provided or contacting us.
Service-related communications, such as security alerts, billing notices or important platform updates, are not considered marketing communications.
14. Children's Privacy
Waija is a B2B technology platform and is not intended for children.
We do not knowingly offer our Services directly to minors or intentionally collect personal information from children through our business services.
Operators using Waija remain responsible for complying with applicable age restrictions and gaming regulations relating to their end users.
15. Third-Party Websites
Our website or platform may contain links to websites or services operated by third parties.
Their privacy practices are governed by their own policies.
We recommend reviewing those policies before providing personal information to third-party services.
16. Changes to This Privacy Policy
We may update this Privacy Policy as our technology, services or legal obligations change.
When we make material changes, we may notify users through our website, platform, email or another appropriate method.
The latest revision date will always appear at the top of this page.
17. Contact Us
If you have questions about this Privacy Policy, how Waija handles personal information or your privacy rights, contact:
CAP Services L.L.C-FZ (2648749)
Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E.
Waija Built for where the game is going.