Terms of Service
Last updated: 11 September 2026
These Terms of Service (“Terms”) govern your access to and use of the Waija website, platform, dashboard, APIs, documentation and related services (“Services”).
By accessing or using the Services, you agree to these Terms on behalf of yourself or the business you represent.
If you have a separate commercial agreement with Waija, that agreement will take priority where it conflicts with these Terms.
1. About Waija
Waija provides B2B technology and game aggregation services connecting operators, platforms and game suppliers through a single integration.
The Services are provided by [WAIJA LEGAL ENTITY NAME] (“Waija”, “we”, “our” or “us”).
Waija does not operate an online casino, accept player wagers or provide gambling services directly to end users.
2. Who May Use Waija
Waija is intended for legitimate businesses, including licensed or otherwise legally authorised operators, platforms, game suppliers and related industry partners.
By using the Services, you confirm that:
- you have authority to act on behalf of your business;
- your use of Waija is permitted under applicable law;
- you hold any licences, approvals or permissions required for your activities; and
- you will only offer gaming content in jurisdictions where you are legally permitted to do so.
You are responsible for understanding and complying with the laws and regulatory requirements applicable to your business.
3. Your Account
You are responsible for keeping your account credentials, passwords and API keys secure.
Any activity performed through your account or API credentials will be treated as activity authorised by you unless you notify us of unauthorised access.
You must contact Waija promptly if you believe your account, API keys or credentials have been compromised.
4. Using the Waija API
Waija grants you a limited, non-exclusive and non-transferable right to access and use our Services for your legitimate business activities during your relationship with us.
You may only use the API in accordance with our documentation and technical requirements.
You must not:
- attempt to bypass security controls or usage limits;
- interfere with the stability or operation of our Services;
- access systems or data you are not authorised to access;
- reverse engineer or misuse Waija technology;
- distribute malware or harmful code;
- use the Services for fraudulent, illegal or abusive activities; or
- allow unauthorised third parties to use your account or credentials.
We may apply reasonable technical limits where necessary to protect the security and performance of the platform.
5. Game Providers and Third-Party Content
Waija connects customers with games and services provided by independent third-party suppliers.
Availability of any provider, game, feature or market may change from time to time due to commercial, technical, licensing or regulatory requirements.
Third-party games remain the intellectual property of their respective owners.
Waija does not guarantee that every provider or game will be available in every country, currency or jurisdiction.
You are responsible for ensuring that the content you activate is permitted in the markets where you operate.
6. Operator Responsibilities
Operators remain responsible for their own gaming operations and player relationships.
This includes responsibility for:
- applicable gaming licences;
- player registration and verification;
- KYC and AML requirements;
- responsible gaming controls;
- player funds and payments;
- bonuses and promotions;
- taxes and regulatory reporting; and
- compliance with local laws.
Waija provides technology and aggregation infrastructure. We do not assume the regulatory obligations of an operator.
7. Supplier Responsibilities
Suppliers using Waija must have the necessary rights to distribute the games, content and technology they make available through our platform.
Suppliers remain responsible for the operation, accuracy, licensing and intellectual property rights of their content.
By providing content through Waija, suppliers authorise Waija to technically distribute and make that content available to approved operators in accordance with the applicable commercial agreement.
8. Pricing and Payments
Fees are based on the pricing, rate card or commercial agreement applicable to your account.
Unless otherwise agreed:
- fees are calculated according to actual usage;
- applicable taxes may be added;
- promotional or free credits have no cash value;
- credits are non-refundable except where required by law; and
- outstanding amounts remain payable after termination.
We may update pricing from time to time. Material pricing changes affecting existing customers will be communicated before taking effect.
Custom commercial agreements may contain different payment terms.
9. Service Availability
We work to keep Waija reliable and available, but no technology platform can guarantee uninterrupted service.
The Services may occasionally be unavailable because of maintenance, provider outages, network failures, security incidents or circumstances outside our reasonable control.
Where practical, we will communicate planned maintenance or material service interruptions.
We may also update, improve, replace or discontinue individual features where reasonably necessary.
10. Data and Privacy
Each party is responsible for complying with applicable privacy and data protection laws.
Our handling of personal information is described in the Waija Privacy Policy.
Customers must only send personal information to Waija where they have a lawful basis to do so.
Where additional data-processing terms are required, they may be covered by a separate Data Processing Agreement.
11. Intellectual Property
Waija and its licensors retain all rights in the Waija platform, APIs, software, documentation, trademarks, designs and technology.
Using Waija does not transfer ownership of our technology to you.
Likewise, customers and suppliers retain ownership of their own brands, data, games and intellectual property.
Neither party may use the other party's trademarks or branding publicly without permission, except where separately agreed.
12. Compliance
You may not use Waija in connection with activities that violate applicable laws, sanctions, regulatory requirements or third-party rights.
Waija may request reasonable information or documentation where required for compliance, security, provider requirements or regulatory purposes.
We may restrict access to particular countries, providers or services where required by law, regulation or our supplier relationships.
13. Suspension and Termination
You may stop using Waija in accordance with your applicable commercial agreement.
Waija may suspend or restrict access where reasonably necessary, including where:
- these Terms are materially breached;
- payments remain overdue;
- there is suspected fraud or unlawful activity;
- account security may have been compromised;
- your activity creates a material risk to Waija, our providers or other customers; or
- continued service would violate legal or regulatory requirements.
Where practical, we will provide notice and an opportunity to resolve the issue before termination.
Serious security, fraud, regulatory or legal issues may require immediate suspension.
14. Disclaimer
Waija provides the Services on an “as available” basis.
While we aim to provide reliable infrastructure, we cannot guarantee uninterrupted availability, specific commercial results, player activity, game performance or revenue.
We are not responsible for decisions made by third-party providers, regulators, payment providers, telecommunications networks or other systems outside Waija's reasonable control.
Nothing in these Terms excludes any warranty or right that cannot legally be excluded.
15. Limitation of Liability
To the maximum extent permitted by law, neither party will be liable to the other for indirect, incidental, special or consequential losses, including loss of profits, revenue, business opportunities or goodwill.
Waija's total aggregate liability arising from the Services will not exceed the fees paid to Waija by the customer during the three months immediately before the event giving rise to the claim, unless otherwise stated in a separate commercial agreement.
These limitations do not apply where liability cannot legally be limited or excluded.
16. Indemnification
You agree to be responsible for claims, losses or reasonable costs arising from:
- your unlawful use of the Services;
- your breach of these Terms;
- infringement of third-party rights by content you provide; or
- failure to obtain licences or regulatory approvals required for your operations.
This section does not apply to the extent that a claim results from Waija's own breach or unlawful conduct.
17. Changes to These Terms
We may update these Terms as Waija, our technology or applicable legal requirements evolve.
Material changes will be communicated through the website, platform, email or another reasonable method.
The updated Terms will show the date of the latest revision.
Continued use of the Services after the updated Terms take effect constitutes acceptance of those changes.
18. Governing Law
These Terms are governed by the laws of [JURISDICTION], without regard to conflict-of-law principles.
Any dispute relating to these Terms will be subject to the exclusive jurisdiction of the courts of [JURISDICTION], unless a separate commercial agreement provides otherwise.
19. General
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
Failure to enforce a provision does not waive our right to enforce it later.
You may not transfer your rights under these Terms without Waija's prior written consent, except as part of an approved corporate restructuring, merger or acquisition.
These Terms, together with any applicable commercial agreement, policies and order forms, constitute the agreement governing your use of the Services.
20. Contact Us
Questions regarding these Terms can be sent to:
Waija Built for where the game is going.