Responsible Gaming
Last updated: 11 September 2026
Waija believes gaming should always be provided in a safe, fair and responsible environment.
As a B2B technology and game aggregation provider, Waija does not operate online casinos, accept wagers or manage player accounts directly.
We provide infrastructure to operators and expect every operator using our services to maintain appropriate responsible gaming measures in accordance with the laws and regulations of the markets they serve.
1. Our Approach
Responsible gaming should be considered from the moment a gaming product is designed, not added as an afterthought.
We encourage operators to provide players with clear information, practical controls and access to support whenever needed.
Player protection should always come before short-term commercial interests.
2. Operator Responsibilities
Operators using Waija remain responsible for their relationship with players and for implementing all responsible gaming requirements applicable to their business.
This should include appropriate measures such as:
- age and identity verification;
- self-exclusion tools;
- deposit and spending limits;
- session and reality reminders;
- cooling-off periods;
- responsible gaming information;
- monitoring for potentially harmful behaviour; and
- access to appropriate support services.
Operators should ensure these measures are available and functioning before offering gaming services to players.
3. Protecting Minors
Gaming services must not be made available to anyone below the legal gambling age in the applicable jurisdiction.
Operators are responsible for implementing appropriate age-verification procedures and preventing minors from accessing real-money gaming products.
4. Keeping Gaming in Control
Gaming should be treated as entertainment, not as a way to make money or recover financial losses.
Operators should give players simple ways to understand and control their activity, including the ability to set limits, take a break or exclude themselves from gaming.
Responsible gaming information should be easy to find and easy to understand.
5. Getting Help
If gaming stops being enjoyable or begins affecting your finances, relationships, work or wellbeing, consider taking a break and seeking support.
Players should contact the operator where their account is registered to access available limits, self-exclusion options or account restrictions.
Independent gambling-support organisations are also available in many countries.
We recommend contacting a recognised support organisation or professional service available in your local jurisdiction.
6. Waija's Role
Waija supports responsible gaming by providing technology to professional operators and by expecting our partners to meet appropriate player-protection standards.
Where required, we may also cooperate with operators, game providers and relevant authorities in relation to compliance or player-protection matters.
However, Waija does not control individual player accounts and cannot directly apply deposit limits, self-exclusions, refunds or account closures on behalf of an operator.
For account-specific concerns, players should always contact the operator directly.
7. Contact Us
For questions relating to Waija's responsible gaming approach, contact:
For concerns relating to a specific gaming account, transaction, deposit, withdrawal or self-exclusion request, please contact the relevant casino or operator directly.
Waija Built for where the game is going.